“November 2023/June 2024: Impact has provided good and reliable service during a past heating issue with the furnace and a past plumbing issue with the toilet. Service was quickly scheduled, and the technicians took the time to show me what was wrong. The plumbers were exceptionally good with the detailed explanation and reasonable pricing.

August 2024: This past week or so, I requested an AC tune up as part of my membership offerings. The AC tune up went well and several items were marked as needing attention. An exterior and interior capacitor were changed per the recommendations. The first issue is the price ($732 – an open item being looked into). Most work of this type would be around $400-$500 max based on comparisons made. The second issue is a resulting grating/metallic sound that can be heard throughout the home (originating in the basement/furnace, audible from the vents on the main floor, and upstairs areas. A free follow-up was scheduled, but the technician told me nothing was wrong without looking (even though I showed a video of the sound and that it started a few days after the new capacitors were put in). After a gentle push from me to look at the unit to confirm that the capacitor is compatible with the unit, I was told that all that was possibly wrong was the air cycler thermostat. So, that was removed. However, the grating/metallic sound did not start until after the capacitors were changed. I was also told that the sound was probably coming from rattling vents and to tighten them or use pliers to move the vent flaps. The sound coming from the unit was audible from the entire home. This was not rattling vents, more like the sound of Jurassic Park dinosaurs (they used metal against metal for the sound in that movie). This is why the satisfaction is currently at a 3. Because I am still monitoring the problem and am still concerned that the new capacitor may be the root cause due to incompatibility with the existing unit.

August 2024: I requested a quote for electrical projects in the home. Simple to more complex. The service was good, but the costs were higher (i.e., $400 per light fixture). The cost was the major deterrent and why I am holding off on most of the work. Will only proceed with removal/capping of a chandelier which may/may not require an electrician.

I am also concerned about the August 2024 costs because past jobs were very reasonable, but new systems may be causing billing errors.”